What happens if my package is lost or arrives in a damaged state?Updated 10 months ago

Lost packages

At Aeroo, we strive to ensure that every order reaches you in perfect condition.

We insure your package in transit and will provide you with a full refund or replacement if your parcel is marked as "lost in transit" by the courier.

If your order has been lost in transit, please contact our support team at [email protected] with your order number and all relevant details, and we'll resolve the situation.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our support team at [email protected] within 48 hours of receiving your order and include photos of the damaged package or items.

We will review the documentation provided and arrange a replacement or refund if appropriate.

Mis-scanned packages

Parcels will often be mis-scanned by the courier and may be marked as delivered before they actually are. If you notice this, please contact us as soon as possible so we can investigate.